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Billing

Payment methods

The card renewals are charged to, and what happens without one.

What this is

Payment methods holds the card saved against your organization. It is the card every renewal is charged to, for every product, on the 1st.

How it works

Cards are stored with our payment provider, not by Mailyte. The dashboard shows which card is saved and lets you replace it; the card number itself never sits in Mailyte's own records.

A card is saved at checkout, and checkout asks before saving one. You can also add one here at any time, which is how you switch renewals to a different card.

Without a card, nothing stops working. On the renewal date we email a link to pay instead, and the plan renews when you pay it. That is fine for a team that pays by transfer and wants a person to approve every payment; it is a risk for a team that forgets, because an invoice left unpaid after the last retry suspends Mail and returns Send and Marketing to their free plans.

Some banks ask the customer to approve a card charge themselves. When that happens at renewal, we email you a link to approve it instead of charging.

Set it up

  1. Go to Payment methods.
  2. Add a card if you want renewals to happen without anyone doing anything.
  3. Use a card your finance team controls rather than a personal one. The commonest cause of a failed renewal is a card belonging to somebody who has left.
  4. Check the expiry date. A card that expires before the 1st will fail that renewal.
  5. If you would rather approve every payment, leave this page empty and pay each renewal from the link we email.

When something is wrong

A renewal failed. Usually an expired card, or one blocked for online payments. Add the replacement here, then choose Pay now on the invoice in Invoices and receipts rather than waiting for the next retry.

You cannot remove a card. If it is the only one and a plan renews to it, add the replacement first, then remove the old one.

You would rather not store a card at all. Then do not. Renewals come as a link to pay.

You are asked for card details unexpectedly. Check the request came from inside the dashboard or from our payment provider's page. Mailyte does not email asking for card numbers, and nobody at Mailyte will ask you for them.