Billing and plans

Billing is where you see what you pay for, what you pay next and when, and where you change or cancel a plan.

Mailyte is three products, each with its own free plan and its own prices:

• Mail — mailboxes for your team, paid per person as seats.
• Send — email your application sends through the API or SMTP, paid by the number of emails a month.
• Marketing — campaigns and journeys, paid by the number of contacts.

Hold any of them, all of them, or none. One card pays for all of them, and they all renew on the same day.

The top of the page shows your next charge: how much, on what date, what it pays for, and how it is paid. It is always the next real charge — cancel one product and the next charge changes with it.

Below it, each product has a card: its plan, what you have used this month against what the plan includes, and a Change plan menu. The last item on that menu cancels that product alone.

Everything renews on the 1st of the month.

• A monthly plan bought part-way through a month is charged for the days left in it, then renews on the 1st.
• A yearly plan runs a year from the day you buy it, and on to the next 1st. The extra days are free.
• Adding seats or moving up part-way through a period charges the card on file for what is left of the period. Reducing takes effect at the next renewal.

Before a renewal we email you seven days before and again the day before.

On the 1st the card on file is charged. With no card saved, we email a link to pay instead. If a charge fails we try again 3, 7 and 14 days later and email you each time. If the last try fails:

• Mail is suspended: people cannot send, mail still arrives, and nothing is deleted.
• Send and Marketing go back to their free plans.

Paying the invoice at any point puts things back as they were.

Cancelling stops a product renewing. It keeps working until the end of the time you paid for, and until then Undo on its card puts it back. Nothing is refunded. When a cancelled Mail plan ends, its mailboxes move to the free plan with their addresses and their mail.

Paying. At checkout you pay by card, bank transfer or USSD through our payment provider, or by bank transfer straight to our account. A card saved at checkout is what renewals use, and checkout asks before saving one. A transfer to our account saves your order without charging anything; it activates when the money arrives with the reference shown on that screen.

Credits you already hold keep working until they expire. On a paid Send or Marketing plan, Top-ups for a busy month sells extra emails when a month needs more than the plan includes.

1. Go to Billing. A product reads Free until you choose a plan for it.
2. Compare the plans on the pricing page, then choose Change plan on the product's card.
3. Pick monthly or yearly. Yearly costs less than twelve monthly payments; the pricing page shows by how much for each plan.
4. Pay by card and let checkout save it, so renewals happen by themselves. Use a card your finance team controls.
5. For Mail, give each paid seat to a mailbox. A seat puts one mailbox on the paid plan; a spare seat does nothing for anyone.
6. Check the next charge at the top of the page. It should read what you expect, on the 1st.

A charge failed. Replace the card in Payment methods. We try again on the next retry day, or choose Pay now on the invoice in Invoices and receipts.

You paid by transfer and nothing has activated. Check the transfer carried the reference. If it did, allow for bank clearing time, then open a ticket quoting the reference.

The next charge is higher than you expected. It includes every product renewing that day, and emails sent last month beyond a Send plan's monthly amount. Usage shows each product's use.

Nobody on the team can send. An unpaid Mail renewal suspends sending until the invoice is paid. Pay it from Invoices; mail kept arriving the whole time.

You cancelled by mistake. Choose Undo on the product's card before its paid time ends.

The plan shown is not what you agreed. Open a ticket with what you expected. Do not buy again to fix it.

• Usage — what each product has used
• Invoices and receipts — every charge and its attempts
• Payment methods — the card renewals use
• Go to Billing